Shipping Policy

Thank you for shopping with HOMMGEN. We are committed to delivering your furniture safely and reliably. We offer free standard shipping on all orders to make your shopping experience simple and convenient.

Please review our shipping information below.

Shipping Cost

We offer FREE standard shipping on all orders. There are no additional standard shipping charges at checkout.

Order Processing Time

Orders are typically processed within 2–5 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays. Processing may take slightly longer during holidays or high-demand periods.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Time

Our estimated delivery timeframe is 3–5 weeks from the date your order is placed, including order processing.

Delivery times may vary depending on your location, product availability, and shipping carrier.

Please note that these delivery times are estimates and not guaranteed. Remote locations, international customs procedures, or unexpected shipping delays may require additional time.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number.

Tracking information may take 2–5 business days to become available after dispatch.

If you have not received tracking details within 10 business days of placing your order, please contact us at contact@hommgen.com.

Furniture Delivery

Due to the size and nature of furniture products, deliveries are generally made to your doorstep or the ground floor of your building.

Please ensure that:

• Your shipping address is accurate.

• Someone is available to receive the delivery.

• Your furniture can fit through doorways, hallways, and staircases.

We recommend inspecting your package upon arrival. If your order arrives damaged, please take photographs and contact our support team within 7 days of delivery.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If you need to update your address, please contact contact@hommgen.com within 24 hours of placing your order and before shipment.

Once an order has shipped, address changes may not be possible.

Shipping Delays

Although we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• Shipping carrier disruptions

• Weather conditions

• Customs clearance

• High order volumes

• Other circumstances beyond our control

If your delivery is significantly delayed, please contact our customer support team for assistance.

Lost or Missing Packages

If your tracking information has not updated for 10 business days or your package appears lost, please email contact@hommgen.com.

We will investigate the issue with the shipping carrier and arrange an appropriate resolution, including a replacement or refund where applicable.

International Shipping

International deliveries may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

These charges are the customer's responsibility and are not included in the product price.

International orders may experience additional delays due to customs clearance.

Contact Information

For shipping inquiries, order tracking, or delivery assistance, please contact us:

Business Name: HOMMGEN

Email: contact@hommgen.com

Business Address: 3420 James Ave, Fort Worth, TX 76110, United States

Customer Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (US Central Time)

Response Time: Within 24–48 business hours.

Please note: Our business address is for correspondence only. Do not send returns to this address without receiving return instructions from our support team.

Thank you for choosing HOMMGEN. We appreciate your trust and look forward to delivering comfort to your home.