Privacy policy

Last updated: October 10, 2026

Hommgen ("we", "us", "our") operates this online store. This Privacy Policy explains how we collect, use and share your personal information when you visit our website, make a purchase or contact us. By using our website, you agree to the practices described here.

Information We Collect

Information you give us: your name, email address, phone number, billing and shipping address, order details and any messages you send us.

Payment information: payments are processed securely by our payment providers. We do not store your full card details on our servers.

Information collected automatically: when you browse our site, we and our service providers collect device and usage data such as your IP address, browser type, pages viewed, referring website and how you interact with the site. This is collected through cookies, pixels and similar technologies.

How We Use Your Information

To process, ship and deliver your orders
To send order confirmations, shipping updates and customer service replies
To handle returns, refunds and warranty or damage claims
To prevent fraud and keep our website secure
To improve our website, products and shopping experience
To send marketing emails, where you have agreed to receive them
To show you relevant ads on other websites and social media
To comply with legal obligations

We do not sell your personal information for money. We share it only with trusted parties who help us run our business, including:

Shopify, which hosts our online store
Payment processors, to process your payments
Shipping carriers and fulfilment partners, to deliver your order
Advertising and analytics partners such as Meta (Facebook and Instagram) and Google, to measure and improve our ads
Email and customer support tools, to communicate with you
Authorities, when required by law or to protect our rights

Cookies and Tracking

We use cookies to keep your cart working, remember your preferences, understand how our site is used and deliver relevant advertising. You can block or delete cookies through your browser settings. Some site features may not work properly without them.

You can opt out of personalised ads from Meta and Google through their ad settings pages, or visit www.aboutads.info/choices.

Your Rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you
Correct inaccurate information
Request deletion of your information
Object to or restrict certain processing
Opt out of targeted advertising or the "sale" or "sharing" of personal information, as defined by laws such as the California Consumer Privacy Act (CCPA)
Receive a copy of your data in a portable format

To exercise any of these rights, email contact@hommgen.com. We will respond within the time required by applicable law. We will not discriminate against you for exercising your rights.

Residents of the European Economic Area and United Kingdom: we process your information to fulfil our contract with you, to meet legal obligations and for our legitimate business interests. Your information may be transferred to and stored in the United States and other countries. You also have the right to lodge a complaint with your local data protection authority.

Marketing Emails

You can unsubscribe from marketing emails at any time using the link at the bottom of any email. We will still send you messages about your orders.

Data Retention

We keep your order information for as long as needed to fulfil your order, handle returns and claims, and meet legal, tax and accounting requirements. After that, we delete or anonymise it.

Security

We use reasonable technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.