Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

For order status and tracking assistance, contact the support team by email or phone. See details.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

Do you offer free shipping?

Accepted Answer

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

Question 5

What is your return policy?

Accepted Answer

Returns may be requested within 30 days of delivery for unused, unassembled or carefully disassembled items in their original packaging with all parts and proof of purchase. Change-of-mind return shipping is paid by the customer; return shipping is covered for damaged, defective, or incorrect items. Contact contact@hommgen.com for approval before sending a return. Custom or personalised items, Final Sale items, used or altered items, and gift cards are not returnable unless damaged or defective. Read the return policy.

Question 6

Can I exchange an item?

Accepted Answer

For assistance with returns and refunds, contact the support team by email or phone. See details.

Question 7

Can I cancel or change my order?

Accepted Answer

You may cancel your order free of charge within 24 hours of purchase, as long as it has not yet shipped. Email contact@hommgen.com with your order number. Once an order has shipped, it can no longer be cancelled, but you may return it under the return policy.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Question 9

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.

Your cart is empty

Frequently Asked Questions